Refund Policy

Introduction

SeyCareers provides digital recruitment services to employers. Posting jobs is free. Applicant management, jobseeker search and messaging are made available through prepaid subscriptions.

This Refund Policy explains when a refund may be available for a subscription payment and how to request one. It should be read alongside our Terms & Conditions.

Subscription Payments

Subscriptions are prepaid and paid by bank transfer. Full payment must be received and confirmed by SeyCareers before a subscription becomes active on your account. Once active, a subscription gives you access to the recruiter features for the period paid for, as shown on the Pricing page at the time you subscribe.

Because access to these features is granted once your payment is confirmed, we encourage employers to review the subscription details carefully before paying.

Eligibility for Refunds

As subscriptions are digital services that are activated once payment is confirmed, refunds are not available as a matter of course once a subscription has been activated. We do, however, review refund requests on a case-by-case basis in circumstances such as duplicate or incorrect payments, genuine technical issues and cancelled purchases, as described below.

Non-Refundable Circumstances

Refunds will not generally be provided where:

• a subscription has been activated and you have used its features
• a subscription period has ended
• you simply change your mind after a subscription has been activated

Duplicate or Incorrect Payments

If you believe you have paid more than once for the same subscription, or paid an incorrect amount, please contact us as soon as possible. We will review the transaction and, where a duplicate or incorrect payment is confirmed, arrange a refund for the affected amount.

Technical Issues

If a technical issue on our platform prevents a paid subscription from being usable as described - for example, a payment that we confirmed but that was not applied to your account - please contact us with details of the issue. We will investigate and, where a fault on our part is confirmed, arrange an appropriate refund or resolution.

Cancelled Purchases

If you cancel a subscription request before making the bank transfer, no payment is due and no further action is needed. If you made a transfer for a request that was cancelled or not approved, please contact us so we can investigate and correct it.

How to Request a Refund

To request a refund, please contact us through our Contact page. Please include your account details, the subscription requested, the date of payment and the reason for your request so we can review it as quickly as possible.

Review Process

Each refund request is reviewed individually against this Policy. We may ask for additional information to help us assess your request, such as proof of payment or details of the issue encountered. We aim to respond to refund requests within a reasonable timeframe.

Approved Refunds

Where a refund is approved, it will be returned to the bank account the payment came from wherever possible. Processing times may vary depending on your bank.

Changes to this Policy

We may update this Refund Policy from time to time to reflect changes to our subscriptions or business practices. Continued use of SeyCareers following any such changes constitutes acceptance of the revised Policy.